Refund Policy

Every Creative Color order is custom work, made specifically for you. Because of that, our refund policy is built around one simple promise: you approve everything before it is final.

Before work begins

You can cancel for a full refund any time before Jenna begins drawing your order. Just email us at allthingscoloring@gmail.com with your order number.

While work is in progress

Once Jenna has started, your order includes a private proof and at least one revision round (per your tier). If the proof is not right, we will revise it. If we cannot get it right after your included revisions, we will work with you on a fair partial refund.

After you approve your proof

Final files are released and printing begins only after you approve your proof, so completed orders are not refundable once delivered.

Printed copies

If a printed copy arrives damaged or with a printing defect, email a photo within 14 days of delivery and we will reprint and reship it at no cost.

Rush fees

If we ever miss a rush deadline that you paid for, the rush fee is refunded automatically. The rest of your order continues as normal.

Questions? Email allthingscoloring@gmail.com and a real person (usually Jenna) will get back to you within one business day.